Scott, we sincerely appreciate your feedback. Each employee is a valued member of the AutoFarm Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
It is great to hear that our staff at AutoFarm Buick GMC was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
Thomas. Helped me. He is always. Very friendly. And knowledgeable. Super fast and great at his job. He is a great person to have working for you in your service dept. I love taking my car to the service dept to have my WK don't for this reason. I tell everyone about how great you are and to talk with Thomas. Thank you for all your work and wonderful. Job you for for me and my car. I am super happy I bought. My gmc with you. I will definitely buy another one
They care about keeping their customers! They handled a problem that was a 6 year problem and this dealership FIXED it after the warantee was over. I've onlly got 49000 miles and it looks like and sounds like a new car now. My Kudos to Steve Green and his staff.
Stephen, we appreciate your kind words. The entire team at AutoFarm Buick GMC thanks you! Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you in the future!
Marlene, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit AutoFarm Buick GMC. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
This last service was when we were finally able to get our new radio installed. The first time, the part was ordered, but it took us awhile to get time to schedule our appt. I scheduled an appointment a week out. We took out car in at the scheduled time and dropped it off to pick up later in the day (no word about any problems). We got a call a few hours later telling us the car was done (We got an oil change in addition to the scheduled radio replacement). Later that day, when we had scheduled to pick up the car after the service department was closed, we were informed that the radio did not get replaced because they didn't have the part. The part we were informed was sent back because it hadn't been installed when the part shop called about it. No idea when that happened as no one notified us that the part had been returned in any of the the interactions with us prior to picking up the car. If it was returned before our appointment was set up, they should have had time to order a new one or at least notify us that it was unavailable and not to bother bringing it in yet. If it was available then and returned later that week, then someone should have informed the part place that although it hadn't been installed yet, there was an appointment to do so, so they couldn't send it back. We love 40 min. away and cannot easily get in to the dealership. It was very poorly handled initially. When we got the part taken care of the second time around, things worked out better, but my husband had to miss some work. There was a lot of miscommunication or lack of communication) going on in the service department. Our car buying experience there was great, the service part, not so much.
Thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and if you ever have any questions or concerns don't hesitate to give us a call.
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the AutoFarm Buick GMC team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
My experience with the service department was NOT GOOD! I have spent nearly $3,000 dollars in the last 30 days on my 2012 GMC 2500 that only has 35,000 miles on it. Both batteries were bad... but right on the batteries it said "7" year warranty. I pointed that out and they said nothing they could do. The day after I picked it up from getting the batteries and a new alternator, I then get a fuel leak? To many weird coincidences on a truck that has been garage kept and only has 35,000 miles. Anyway, I was not impressed and in no way could recommend this service department. Seems the more they touch it the more problems it has.
Hi, we regret to hear that your recent experience was anything less than exceptional. Thank you for leaving feedback. Please reach out to us at (801) 855-6704 so we may identify ways to improve your experience.
We have had to take our car in four times to get a tail light fixed, and now the dealership is telling us that we will need to bring it in a fifth time to get it fixed. Each time we were told that the tail light had been fixed when in fact it wasn't fixed, and we have been told that it now needs another part when we were already charged to replace a part that didn't fix the issue. Our patience is waning quickly and our confidence in this dealership / service center is completely eroded. We will not be going back here in the future.
Thank you for providing us with your feedback. Our team is dedicated to providing a great experience for customers and we would like to discuss this issue in greater depth. Please give us a call at your earliest convenience.
Dennis, I would like to get some more details about your experience with us. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.